How Can We Help You Today?

If you’re here to report a claim, we hope you and your property are safe and secure.

There are two ways for policyholders to start a claim online:

  • Sign in to our online Customer Care Center and navigate to the Claims section.
  • Click Report a Claim Without Logging In if you don’t have a Customer Care Center account.

Not registered for our Customer Care Center? It’s easy! Plus, you can access updates and adjuster information on an existing claim.

Start a claim by logging into your account

First Time? Register Now

Forgot Password?
You must login from a secure browser window (https:).

*Customers must log in to our Customer Care Center 
to submit a Workers’ Compensation claim.

Errors and Omissions Claim

Understand the Claims Process for Workers' Compensation

Understand the Claims Process for Auto & Home

Our Network of Auto Body Shops

It is always your choice where to have your vehicle repaired.

Utica National partners with a network of body shops to assist our customers with the repair process. Our shop partners prioritize work for our Utica National customers. These shops also guarantee the repair for as long as you own the vehicle.

At Our Best When You Need Us Most

Video Library

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How to Report a Claim Online

This video is a guide for customers needing assistance reporting a claim online for the first time.

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How to Register and Login to the Customer Care Center

This video is a guide for customer who need assistance registering and logging in to the Customer Care Center.

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    Contact Us

We are ready to assist you in filing your claim 24/7/365.

Our claims professionals are ready to assist you Monday - Friday 8:00 a.m. - 5:00 p.m. Eastern time.

To report a claim, please have the following information available:

  • The policy number
  • The name of your independent agent
  • The date and details of the incident

Online: Customer Care Center
Email: claimsnewreport@uticanational.com
Phone: 800-216-1420
Fax: 888-538-2018
Mail: Utica National Insurance Group, PO Box 6610, Utica, NY 13504-6610

Utica Mutual Insurance Company, its affiliates and subsidiaries, 180 Genesee St., New Hartford, NY 13413  |  © 2025 Copyright Utica Mutual Insurance Company